Honda Cars Makati, Inc. records outstanding awards in the 14th National Customer Service Skills Competition (NCSSC)

Honda Cars Makati, Inc.’s (HCMI) outstanding history and tradition in the NCSSC dates back in 1994, and 22 years after, HCMI is still at the forefront in this annual competition of service skills, knowledge, and customer handling practices. To date, HCMI has proudly earned 49 major awards in the Mechanical category and 14 major awards in the Body and Paint category.

To promote the never-ending quest in achieving and sustaining the highest form of service excellence and to further hone the skills of its service associates, HCMI once again participated in the 14th National Customer Service Skills Competition (NCSSC) conducted by Honda Cars Philippines, Inc. at Sta. Rosa, Laguna last November 26, 2016.

Honda Cars Makati, Pasig, Alabang, Shaw, and Global City presented exceptional service skills performance and customer handling practice against 32 dealerships nationwide. Technicians, Service Advisors, and Customer Relations Assistants of these Ayala-owned Honda dealerships left a strong impression in the recent NCSSC, triumphing in 7 out of 12 major awards in General Repair, Quick Pair, Service Advisor, and Customer Relations Category.

Quick Pair Category Champion: (left to right) HCPI Customer Service Division Head, Norman Millare; HCPI President, Toshio Kuwahara; HCGlobal Technician, Lorwelle Sta. Ines; HCGlobal Technician, Michael Paray, Jr.; HCGlobal Service Manager, Ryan Arante; HCGlobal In-dealer Instructor, Avelardo R. Kong; HCPI Customer Service Division Adviser, Tomoyuki Nakano; HCMI Service Training Officer, Ryan Siazon; HCPI Dealer Operations Head, Eddie Anastacio

Customer Relations Category Champion: (left to right) HCPI Customer Service Division Head, Norman Millare; HCPI President, Toshio Kuwahara; HCShaw Customer Relations Associate, Carmela “Armi” Ada Villacorta; HCShaw Customer Relations Officer (Associate In-Charge), Janet Atendido; HCShaw Service Manager, Joselito Tomacruz,; HCPI Customer Service Division Adviser, Tomoyuki Nakano; HCPI Dealer Operations Head, Eddie Anastacio.

Before participating in the 14th NCSSC, the HCMI Service Team and representatives from the Customer Relations Department went through the Service Associate’s Skills and Knowledge Competition, dubbed as HASKCOM. This consists of a range of technical and theoretical challenges and exams specifically designed to test their knowledge and proficiency in customer handling, vehicle diagnostic skills, component inspection, troubleshooting, as well as accuracy and quality of workmanship. Moreover, these associates also underwent consistent training programs such as the Technician Skills and Knowledge Enhancement Program (TESKEN), Cadet Engineer Training Program, and In-dealer Instructor Program to validate and enhance their skill-level. This incorporates the willingness to learn amongst fellow service associates, hoping that the accumulated skills and trainings can be applied not only in the NCSSC, but also in performing their daily work in the dealerships.

HCPasig Technician Deo Evangelista – General Repair Category

HCShaw Technician Raymond Tacuban – Quick Pair Category

HCMakati CRA Sheela Mae Manalo – Customer Relations Category

For the past 25 years, HCMI has made significant achievements in terms of dealership advancement – establishing a reputable image among car enthusiasts who place high regard on the efficiency of Honda vehicles. These achievements continue to lead HCMI to live by its core values and be mindful of its mission-vision. Bearing the distinction of being the first Honda Car dealership in the country, HCMI strives to maintain a strong network in this highly competitive market through its continuous endeavor for service excellence as it is within the HCMI culture to rise above and beyond the expectations of its customers.

Honda Cars Makati, Inc., with branches in Makati, Pasig, Alabang, Shaw, Global City, and Manila Bay is a member of the AC Automotive Group of Companies.

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